Shipping Policy

At Otis Virginia, we are committed to providing our customers with a seamless and efficient shipping experience for their combat boots orders. Our shipping policy outlines the details of how we handle the shipping process, including delivery times, shipping methods, and international shipping.

1. Order Processing Time

Once you place an order for combat boots on our website, please allow 3 business days for order processing and preparation. During this time, our team will carefully inspect and package your items to ensure they arrive in perfect condition.

2. Shipping Methods

We offer several shipping methods to accommodate our customers’ needs:

  • Standard Shipping: Delivery typically takes 5 to 7 business days.
  • Expedited Shipping: For customers who require faster delivery, we offer expedited shipping options with delivery in 3 business days.
  • International Shipping: We ship our combat boots worldwide, with delivery times varying depending on the destination country and selected shipping method.

3. Shipping Rates

Shipping rates are calculated based on the weight of your order, the shipping destination, and the selected shipping method. You will be able to view the shipping costs for your order during the checkout process before completing your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery and estimate the expected delivery date.

5. Delivery Timeframes

Delivery times may vary depending on factors such as shipping method, destination, and any unforeseen circumstances (e.g., weather delays, customs clearance). While we make every effort to ensure timely delivery of your combat boots, please note that delivery times are estimates and not guaranteed.

6. International Shipping

For international orders, please be aware that additional customs duties, taxes, and fees may apply upon importation of your combat boots into your country. These charges are beyond our control and are the responsibility of the customer. We recommend contacting your local customs office for more information on potential fees.

7. Shipping Restrictions

Please note that we are unable to ship to certain locations due to legal restrictions or shipping carrier limitations. If you have any concerns about shipping to your specific location, please contact us at [email protected] before placing your order.

8. Shipping Address Accuracy

It is the responsibility of the customer to provide accurate and complete shipping information at the time of order placement. We are not liable for any delays or misdeliveries resulting from inaccurate or incomplete shipping addresses provided by the customer.

9. Contact Us

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us at [email protected]. Our dedicated customer service team is here to assist you and ensure that your shipping experience with Otis Virginia is smooth and satisfactory.

10. Changes to This Policy

We reserve the right to modify or update this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.