Refund and Return

At Otis Virginia, we strive to provide our customers with high-quality combat boots and exceptional service. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind. Please read the following terms carefully to understand your rights and responsibilities when returning a product.

1. Eligibility for Returns

To be eligible for a return, your combat boots must be unused, unworn, and in the same condition that you received them. They must also be in the original packaging. Please note that certain types of items, such as customized or personalized products, are not eligible for return unless they are defective or damaged upon receipt.

2. Initiation of Return

If you wish to return your combat boots for any reason, please contact us at [email protected] within 3 days of receiving your order to request a return authorization. In your email, please provide your order number, the reason for the return, and any relevant photos or documentation of defects or damage.

3. Return Process

Once your return request is approved, we will provide you with instructions on how to return your combat boots. You will be responsible for shipping the item back to us, and we recommend using a trackable shipping service or purchasing shipping insurance to ensure that the item reaches us safely.

4. Inspection and Refund

Upon receiving your returned combat boots, our team will inspect them to ensure that they meet the eligibility criteria outlined above. If the items are deemed eligible for return, we will process your refund within 3 business days. The refund will be issued to the original method of payment used for the purchase.

5. Exchanges

If you would like to exchange your combat boots for a different size or style, please follow the return process outlined above and indicate your preference for an exchange in your return request email. We will do our best to accommodate your request, subject to product availability.

6. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Clearance or sale items
• Customized or personalized products (unless defective or damaged)

7. Damaged or Defective Items

If you receive damaged or defective combat boots, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.

8. Contact Us

If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us at [email protected]. Our customer service team is here to assist you and ensure that you have a positive shopping experience with Otis Virginia.

9. Changes to This Policy

We reserve the right to modify or update this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.